العلاقة بين الاتصالات التسويقية المتکاملة عبر مواقع التواصل الاجتماعي والمعرفة المالية للعملاء بالتطبيق على عملاء البنوک بجمهورية مصر العربية

نوع المستند : المقالة الأصلية

المؤلفون

کلية التجارة - جامعة المنصورة

المستخلص

ملخص البحث:
            يهدف هذا البحث إلى دراسة العلاقة بين الاتصالات التسويقية المتکاملة عبر مواقع التواصل الاجتماعي والمعرفة المالية للعملاء، وذلک بالتطبيق على عملاء البنوک بجمهورية مصر العربية.
            وتم تصميم نموذج مقترح للدراسة لکي يستخدم کدليل لاختبار العلاقة بين الاتصالات التسويقية المتکاملة عبر مواقع التواصل الاجتماعي والمعرفة المالية للعملاء. کما تم تصميم قائمة الاستقصاء باستخدام محرک البحث Google Drive، وتم توجيهها إلى عملاء البنوک بجمهورية مصر العربية عبر الإنترنت Online Survey.
ولتحليل البيانات الأولية للدراسة، تم استخدام البرنامج الإحصائي SPSS لإدخال البيانات الأولية. وقد بلغ حجم العينة 433 مفردة، بلغ عدد القوائم الصحيحة والتي تمثل عينة الدراسة (398) قائمة وهم الذين يتعاملون مع البنوک وبلغ عدد غير المتعاملين مع البنوک (35) مفردة. أما نوع العينة فکانت عشوائية طبقية. کما تم الاعتماد على البرنامج الإحصائي (WarpPLS.7) وذلک للوصول لنتائج الدراسة.
وقد أوضحت نتائج التحليل الإحصائي وجود تأثير معنوي إيجابي للاتصالات التسويقية المتکاملة عبر مواقع التواصل الاجتماعي على المعرفة المالية لعملاء البنوک بجمهورية مصر العربية.
Abstract:
This research aimed to investigate the relationship between integrated marketing communications through social media and financial knowledge, a study applied to customers of banks in Egypt.
An analytical model is developed as a guideline to test the relationship between integrated marketing communications through social media and financial knowledge. In order to collect primary data, a questionnaire is designed using the Google Drive form, and directed to bank customers through Online Survey. The SPSS is used to process the primary data, PLS is used to access the results of the study. Sample type is stratified random, Sample size is (433), the valid questionnaires are (398) they are the ones who deal with banks, and the number of those who do not deal with banks is (35).
The findings show that there is a significant positive effect of the integrated marketing communications through social media on financial knowledge of the customers of banks in Egypt.

الموضوعات الرئيسية


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