أثر اخلاقيات البيع الالکتروني على الثقة الاکترونية "دراسة تطبيقية على عملاء مواقع التسوق الالکتروني"


Agag ,Gomaa , and Elbetagi,Ibrahim(2014)," E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention" , "IFIP Advances in Information and Communication Technology" , 431, pp.1-14. 2- Agag, Gomaa,and El-Masry, Ahmed A.(2016)," Understanding the determinants of hotel booking intentions andmoderating role of habit"," International Journal of Hospitality Management " ,54,pp. 52–67. 3- Arjoon, Surendra , and Rambocas , Meena(2011)," Ethics and Customer Loyalty: Some Insights into Online Retailing Services", "International Journal of Business and Social Science ", 2(14),pp.135-142. 4- Ashraf , Abdul Rehman , Thongpapanl , Narongsak ,and Razzaque, Mohammed (2015)," Adoption of Online Shopping: A Technology Acceptance Perspective" , " Ideas in Marketing: Finding the New and Polishing the Old ","Conference paper",pp 826-826. 5- Awad , neveen f., and ragowsky , arik (2008)," Establishing Trust in Electronic Commerce Through Online Word of Mouth: An Examination Across Genders " , "Journal of Management Information Systems " , 24(4),pp.101 -121. 6- Balasubramanian, Sridhar, Konana, Prabhudev,and Menon, Nirup M.(2003)," Customer Satisfaction in Virtual Environments: A Study of Online Investing" Management Science",49(7),pp. 871–889. 7- Bart , Yakov , Shankar, Venkatesh , Sultan, Fareena,and Urban , Glen L.(2005)," Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A LargeScale Exploratory Empirical Study" ," Journal of Marketing",69,pp. 133–152 . 8- Bartikowski, Boris ,and Merunka, Dwight(2015)," Modeling the Effects of the Three Dimensions of Trust towards the eVendor on Online Consumer Behavior","Systèmes d'Information et Management",20(1),pp.9-22. 18 9- Belanger, France, Hiller, Janine S.,and Smith, Wanda J.(2002), " Trustworthiness in electronic commerce: the role of privacy, security, and site attributes"," Journal of Strategic Information Systems",11(3-4),pp. 245–270 10- Benito, Natalia Rubio, Roma´n, Nieves Villasen˜or,and Guille´n, Maria Jesu´ s Yagu¨e(2014)," The Role of the Store Brands in the Creation of Consumer Loyalty and Trust in the Retailer Within the Context of Consumer Product Distribution"," National Brands and Private Labels in Retailing", pp. 83-90. 11- Bramall, Caroline; Schoefer, Klaus; McKechnie, Sally (2004)," The Determinants And Consequences Of Consumer Trust In E-Retailing: A Conceptual Framework", " Irish Marketing Review ",17(1/2),pp.13-22. 12- Castañeda, J. Alberto , and Montoro, Francisco J.(2007)," The effect of Internet general privacy concern on customer behavior " , " Electronic Commerce Research " , 7(2),pp. 117–141. 13- Castleberry, Stephen B.,and Tanner, Jr., John F.(2011)," Selling: Building Partnerships",8th ed. (New York: McGrawHill/Irwin). 14- Chaouachi ,Sawssen Garbouj and Rached, Kaouther Saied Ben (2012)," Perceived Deception in Advertising: Proposition of a Measurement Scale"," Journal of Marketing Research & Case Studies",pp.1-15 . 15- Chen, changfeng(2006)," identifying significant factors influencing Consumer trust in an online travel site"," Information Technology & Tourism",8(3),pp. 197–214. 16- Chen, Cuiping(2007)," consumer trust in an e-retailer: an integrative model Directed toward customer retention","Ph.D. Dissertation" (The University Of Arizona). 17- Chen, sandy c.,and Dhillon, Gurpreet s.(2003)," Interpreting Dimensions of Consumer Trust in ECommerce"," Information Technology and Management", 4(2-3),pp. 303–318. 19 18- Chien, Shu-Hua, Chen, Ying-Hueih, Hsu, ChinYen(2012), " Exploring the impact of trust and relational embeddedness in e-marketplaces: An empirical study in Taiwan","Industrial Marketing Management",41(3),pp. 460–468. 19- Chiu, Chao-Min, Chang, Chen-Chi, Cheng, HsiangLan,and Fang, Yu Hui(2009)," Determinants of customer repurchase intention in online shopping", "Online Information Review", 33(4), pp. 761 – 784. 20- Cicala, John E., Bush, Alan J., Sherrell, Daniel L.,and Deitz, George D.(2014)," Does transparency influence the ethical behavior of salespeople?"," Journal of Business Research",67(9),pp. 1787-1795. 21- Comi, Antonio,and Nuzzolo, Agostino(2016)," Exploring the relationships between e-shopping attitudes and urban freight transport"," Transportation Research Procedia ",12,pp. 399 – 412. 22- Culnan, Mary J.,and Armstrong, Pamela K.(1999)," Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation," Organizatton Scienc " ,10(1),pp.104-116. 23- Fatta, Davide Di, Patton, Dean,and Viglia, Giampaolo(2018)," The determinants of conversion rates in SME e-commerce websites", " Journal of Retailing and Consumer Services",41(3),pp. 161–168. 24- Ferrell , O. C., Ingram, Thomas N.,and LaForge, Raymond W.(2000)," Initiating Structure for Legal and Ethical Decisions in a Global Sales Organization ", Industrial Marketing Management " , 29(6),pp.555-564. 25- Fornell, C., & Larcker, D. F. (1981), "Evaluating structural equation models with unobservable variables and measurement error"," Journal of marketing research", 84(1),39-50. 26- Fraedrich , John Paul(1993)," The Ethical Behavior of Retail Managers"," Journal of Business Ethics",12(3),pp.207-218. 21 27- Futrell, Charles M.(2000)," Fundamentals of Selling : Customers for Life Through Service",( New York: McGrawHill/Irwin,). 28- Garg, Aastha(2013)," Perceived Ethics Of Online Apparel Retailers In India And Consumer Behavioral Intensions " global journal of commerce & managementperspective,2(3),pp. 44-51. 29- Gurung, Anil(2006)," Empirical investigation of the relationship of privacy, Security and trust with behavioral intention to Transact in e commerce",","Ph.D. Dissertation" ( Arlington :The University Of Texas). 30- Hair, Jr., Joseph F., Hult, G.Tomas M., Ringle, Christian M.,and Sa rstedt, Marko(2014)," A Primer 01ni Pa,Rtial Lieas,T S1q1uares Stiructiljiral Equation M10d,Eling {PLS- -SEM)" (USA: SAGE Publications, Inc.) 31- Han, Jee-Hee(2007)," Exploring Online Trust Perception: Visually Impaired And Travel Organizations", "Ph.D. Dissertation" (West Lafayette, Indiana : Purdue University). 32- Han, Jee-Hee(2007)," Exploring Online Trust Perception: Visually Impaired And Travel Organizations", "Ph.D. Dissertation" (West Lafayette, Indiana : Purdue University). 33- Hersh, Abdullah,and aladwan, Khalil(2014)," Tourists perceive marketing deception through the promotional mix"," Business Management Dynamics",3(12),pp. 21-35. 34- Holsapple, Clyde W.,and Wu, Jiming(2008)," Building effective online game websites with knowledge-based trust"," Inf Syst Front",10(1),pp. 47–60. 35- Hong, Ilyoo B.,and Cho, Hwihyung(2011)," The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust","International Journal of Information Management",31(5),pp. 469– 479. 36- Jobber, David,and Lancaster, Geoffrey(2009)," Selling and Sales Management " 8nd ed.,(London: Prentice Hall ) . 37- Jobber, David,and Lancaster, Geoffrey(2009)," Selling and Sales Management " 8nd ed.,(London: Prentice Hall ) . 21 38- Kim, Dan J. Kim(2012)," An investigation of the effect of online consumer Trust on expectation, satisfaction, and postexpectation", " Information Systems and e-Business Management ",10(2),pp. 219–240. 39- Kim, Dan J., Ferrin, Donald L.,and Rao, H. Raghav(2008)," A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents","Decision Support Systems",44(2),pp. 544–564. 40- Kim, Dan J., Ferrin, Donald L.,and Rao, H. Raghav(2009)," Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration", "Information Systems Research", 20(2),pp.237-257. 41- Kraeuter, Sonja Grabner(2002)," The Role of Consumers’ Trust in Online Shopping"," Journal of Business Ethics",39(1/2),pp. 43–50. 42- Kurt, Gizem(2013)," The impact of e-retailers’ ethics on customer loyalty: perceived trust and perceived Satisfaction as mediators " , " Journal of Internet Applications & Management ,4(2),pp. 49-68. 43- Lee, Kyung-Tag,and Koo, Dong-Mo(2012)," Effects of attribute and valence of e-WOM on message adoption: Moderating roles of subjective knowledge and regulatory focus","Computers in Human Behavior",28(5),pp. 1974– 1984. 44- Leeraphong,A.,and Mardjo,A.(2013)," Trust and Risk in Purchase Intention through Online Social Network: A Focus Group Study of Facebook in Thailand"," Journal of Economics, Business and Management",1(4),pp.314-318. 45- Limbu, Yam B., Wolf, Marco ,and Lunsford, Dale L.(2011)," Consumers’ perceptions of online ethics and its effects on satisfaction and loyalty" , Journal of Research in Interactive , 5(1),PP.71-89. 46- Limbu, Yam B., Wolf, Marco,and Lunsford, Dale(2012)," Perceived ethics of online retailers and consumer behavioral 22 intentions : The mediating roles of trust and attitude", Journal of Research in Interactive Marketing,6(2), pp.133- 54. 47- Ling, Kwek Choon, Chai, Lau Teck,and Piew, Tan Hoi(2010)," The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers", "Online Purchase Intention"3(3),pp.63-76. 48- Lu, Long-Chuan, Chang, Hsiu-Hua,and Yu, ShihTing(2012)," Online shoppers’ perceptions of e-retailers’ ethics, cultural orientation, and loyalty An exploratory study in Taiwan"," Internet Research",23(1),pp. 47 – 68. 49- Martin, Kelly D., Johnson, Jean L.,and French, Joseph J.(2011), " Institutional pressures and marketing ethics initiatives:the focal role of organizational identity" , " Journal of the Academy Marketing Science " , 39(4) , pp 574–591. 50- Matic , Matea , and Vojvodic , Katija(2013)," CustomerPerceived Insecurity of Online Shopping Environment " , International Review of Management and Marketing",4(1),pp. 59-65. 51- Mayer, Roger C., Davis, James H.,and Schoorman, F. David(1995)," An Integrative Model of Organizational Trust"," The Academy of Management Review",20(3),pp.709-734. 52- McClaren, Nicholas(2000)," Ethics in Personal Selling and Sales Management: A Review of the Literature Focusing on Empirical Findings and Conceptual Foundations","Journal of Business Ethics,27,pp. 285–303 53- McKnight, D. Harrison, Choudhury, Vivek,and Kacmar, Charles(2002)," The impact of initial consumer trust on intentions to transact with a web site: a trust building model","Journal of Strategic Information Systems",11(3- 4),pp. 297–323. 54- Miller, Peter g., Johnston, Jennifer, Dunn, Matthew, Fry, Craig l.,and Degenhardt, Jouisa(2010)," Comparing Probability and Non-Probability Sampling Methods in 23 Ecstasy Research: Implications for the Internet as a Research Tool"," Substance Use & Misuse",45(3), pp. 437–450. 55- Morgan, Robert M.,and Hunt, Shelby D.(1994)," The Commitment-Trust Theory of Relationship Marketing","Journal of Marketing",58(3),pp. 20-38. 56- Nardal, Sinan,and Sahin, Ayse (2011)," Ethical Issues in E-Commerce on the Basis of Online Retailing", Journal of Social Sciences, 7(2),pp. 90-198 . 57- Nguyen, Nha, and Leclerc, Andre´(2011)," The effect of service employees’ competence on financial institutions’ image: benevolence as a moderator variable","Journal of Services Marketing",25(2),pp,. 349–360. 58- Nwosu, Sam C.(2004)," Effects Of Security And Privacy Concerns On Online Consumer Purchase Behavior", Ph.D. Dissertation (Capella University ). 59- Pi, Shih-Ming, Liao, Hsiu-Li, and Chen, Hui-Min(2012), Factors That Affect Consumers’ Trust and Continuous Adoption of Online Financial Services " , International Journal of Business and Management , 7(9),pp.108-119. 60- Pires, Guilherme D.,and Stanton, John(2002)," Ethnic Marketing Ethics", Journal of Business Ethics"36(1-2),pp. 11–118. 61- Rahimnia, Fariborz,andHassanzadeh, Jaleh Farzaneh(2013)," The impact of website content dimension and e-trust on e-marketing effectiveness: The case of Iranian commercial saffron corporations","Information & Management",50(5),pp. 240–247. 62- Rakesh. R(2012)," Ethics in Marketing – Indian Spirituality","Journal of Emerging Trends in Economics and Management Sciences",3(1),pp. 72-76. 63- Rex, Au Yau Leung(2005)," A Study of the Trust in Online Shopping in Hong Kong: Differences between Scholars and Students"," M.S.c Thesis ( Hong Kong Baptist University) . 64- Ribbink , Dina , van Riel, Allard C.R, Liljander, Veronica,and Streukens, Sandra(2004), Comfort your online 24 customer: quality, trust and loyalty on the internet", Managing Service Quality: An International Journal, 14(6) pp. 446 – 456. 65- Riquelme, Isabel P., RománM Sergio,and Iacobuccim Dawn(2016)," Consumers' Perceptions of Online and Offline Retailer Deception: A Moderated Mediation Analysis"," Journal of Interactive Marketing",35(3),pp. 16–26. 66- Roma´n, Sergio(2007)," The Ethics of Online Retailing: A Scale Development and Validation from the Consumers’ Perspective",Journal of Business Ethics,72(2),pp. 131–148. 67- Roma´n, Sergio,and Cuestas, Pedro J.(2008)," The Perceptions of Consumers Regarding Online Retailers’ Ethics and Their Relationship with Consumers’ General Internet Expertise and Word of Mouth: A Preliminary Analysis",Journal of Business Ethics, 83(4) , pp. 641–656 68- Saunders, Mark, Lewis, Philip,andThornhill, Adrian(2009), " Research Methods for business students",5nd ed.( England : Financial Times Prentice Hall). 69- Scheuing, Eberhard E.,and Edvardsson,BO.( 1994),"Service Integrity", "Managing Service Quality: An International Journal", 4(4),pp.24-31. 70- Schlegelmilch, Bodo B.,and Oberseder, Magdalena (2010)," Half a Century of Marketing Ethics: Shifting Perspectives and Emerging Trends " , " Journal of Business Ethics" ,93(1),pp.1-19. 71- Seckler, Mirjam, Heinz, Silvia, Forde, Seamus, Tuch, Alexandre N.,and Opwis, Klaus(2015)," Trust and distrust on the web: User experiences and website Characteristics"," Computers in Human Behavior",45(4),pp. 39–50. 72- Stockemer, Daniel(2018)," The internet: An important tool to strengthening electoral integrity", " Government Information Quarterly",pp.1-7. 73- Susong, Amy(2013)," The Influences Of Ethical Decision Making In The Workplace: A Qualitative Classical Grounded Theory Study " ,"Ph.D. Dissertation "( United States :UMI Dissertation Publishing ). 25 74- Taft, Susan H.,and White, Judith(2007)," Ethics education: using inductive reasoning to develop individual, Group, organizational, and Global perspectives " , Journal Of Management Education",31(5),pp. 614-646. 75- Tsai, Janice Y., Egelman, Serge, Cranor, Lorrie,and Acquisti, Alessandro(2010)," The Effect Of Online Privacy Information On Purchasing Behavior:An Experimental Study" , " Information System Research " , pp.1-38. 76- Warrington , Patricia Taylor (2002)," Customer Evaluations Of E-Shopping The Effects Of Quality-Value Perceptions And E-Shopping Satisfaction On E-Shopping Loyalty",Ph.D. Dissertation(Arizona : The University Of Arizona ). 77- Wolfinbarger, Mary,and Gilly, Mary C.(2003)," eTailQ: dimensionalizing, measuring and predicting etail quality"," Journal of Retailing",79(3),pp. 183 - 198. 78- Xie, Yi,and Peng, Siqing(2009)," How to Repair Customer Trust After Negative Publicity: The Roles of Competence, Integrity, Benevolence, and Forgiveness","Psychology & Marketing",26(7),pp. 572–589. 79- Yousafzai, Shumaila Y., Pallister, John G.,and Foxall, Gordon R.(2003)," A proposed model of e-trust for electronic banking", " Technovation",23(11),pp. 847– 860.