اثر تبني ابعاد ادارة الجودة الشاملة على تحسين اداء المستشفيات الحکومية العاملة في مدينة الرياض السعودية

نوع المستند : المقالة الأصلية

المؤلف

کلية الاقتصاد و العلوم الادارية - جامعة الامام محمد بن سعود الاسلامية

الموضوعات الرئيسية


- Crosby, Philip B. (1979) "Quality is Free: The art of making quality certain" Penguin Books Ltd. New York .
- Daniel, P. (2006) The relationship Between Organization Strategy , Total Quality Management (TOM) and Organization Performance , European Journal of Operation Research , Vol. 68 , No. 1.
- James ,W.B. and Bonnie, F.D. (2003) " TQM Workforce Factors and Employee Involvement: The Pivotal role of Teamwork" , Journal of Managerial Vol. 11 , no.4.
- Kim, Dong-Young, Kumar, Vinod, and Kumar, Uma, (2012) " Relationship between quality management practices and innovation " , Journal of Operations Management, 30 (4).
- Pool .( 2000) " The learning organization : motivating employees by integrating TQM philosophy in supportive organizational culture " , Leadership & organization Development Journal, Vol. 21 , No. 8.
-34-
- Wei, Z. , BAININ, y. , and Gary, N.M. ( 2012) " Linking organizational culture, structure, strategy, and organizational effectiveness " , Mediating role of knowledge management , Vol. 65, No. 10